FAQ

What is the best way to care for the clothes?

Leggings and crop tops are made using a dye sublimation technique that uses extreme heat & pressure to ensure the image is embedded into the fabric, making them incredibly durable with long lasting color concentration.  The bright and vivid prints never fade, even after multiple washings.  Recommended: machine wash cold with like colors, no bleach.  Tumble-dry on low heat.  Do not iron or dry-clean.

Tank tops, hoodies and t-shirts are made with a direct-to-garment printing using eco-friendly water-based inks, giving them a softer feel and no matter how many times you wash and dry them, they won't fade.  Recommended: machine wash cold, inside-out with mild detergent and like colors.  Use non-chlorine bleach when needed.  No fabric softeners or dry-cleaning.  Tumble-dry on low, hang dry preferred.  For ironing, use cool iron inside-out.  Do not iron the print.

We use eco-friendly fabric and inks - CPSIA compliant (Consumer Product Safety Improvement Act).  Don't worry, we are watching out for the environment and also for your skin ;)

 

Can I request a custom order?

We love to hear your ideas and welcome feedback anytime for suggestions on new designs and prints.  At this time we are not taking custom orders, but feel free to email hello@moxibod.com if you want to share an idea of what you would like to see on upcoming product designs. 

 

How do I get a picture on social media?

Tag us @shopmoxibod in your photo with your Moxibod gear on.  We love to see creative photos in your work-out-fits and want to share!

 

What is your exchange / return policy?

All designs have been uniquely created to mix and match with various outfits on Moxibod and are custom made just for you.  Once you place your order, our teams in California or North Carolina go to work printing, cutting and hand-sewing your items.  

Because of the custom nature of each product, unless they arrive damaged or defective, we are unable to offer returns or exchanges.  Sizing charts are featured in each product listing, please refer to the measurements and be sure to order the correct size.  We do our best to share as much information as possible about the clothing you are purchasing so you receive exactly what you're expecting.  

If the item shipped to you is misprinted, damaged or defective, send an email to hello@moxibod.com within 5 days of receiving your order and include photo's of the defective product.  Once we receive your request, we will provide you with the address to send your return. Do not send the item back to the address on the package, or an exchange will not be processed.  A new order with a replacement product will be processed and shipped out to you.  

When a defective item needs to be returned, it must be unused / unworn and returned in original packaging. Items that do not meet this criteria will not be considered for exchange.

All items final sale (including swimsuits, sale items, accessories).  

 

How much does it cost to ship my order?

We offer FREE SHIPPING on all US orders over $75.  Orders under $75 range from $4.95 to $10.95 depending on weight.

Canada shipping starts at $10.95

International shipping starts at $18.95

 

How long will it take to get my order?

All Moxibod products are custom printed and individually made just for you when you place your order.  Production time is 3-7 days (excluding holidays and weekends). Most (97% to be exact) are shipped within 5 business days.  Once packaged and ready to go, shipping time is 3-6 business days (for US orders, please allow additional time for International orders). Orders are shipped from our production warehouses in California or North Carolina.

 

Could my order arrive in multiple deliveries?

Yes, separate packaging is common and items may be shipped in multiple deliveries, so if you don't receive every item in your first package there may be an additional item coming separately.  Feel free to email hello@moxibod.com if you have any questions about your order.

  

Do you offer discount prices for larger volume quantities?

Yes, please email hello@moxibod.com for further information.

 

I would like to see if I qualify for the 'Zone For Charities' shirts to help raise money for a cause?

Please contact hello@moxibod.com for information about becoming part of our Charitable Donations.

 

All designs are copyright MLA of Moxibod.